Legal

Refund Policy

Last updated: August 4, 2026

1. Overview

Getfollio wants every purchase to feel safe. Refunds are considered on a case-by-case basis for requests made within 15 days of the original purchase date, and only for genuine reasons.

This policy applies to both one-time template purchases and Cloud Hosting subscriptions.

2. The 15-Day Window

The 15 days is counted from the date of the charge you are requesting a refund for — the original template purchase, or a hosting purchase or renewal charge.

Requests made after 15 days are not eligible for a refund, regardless of reason. You may still cancel a hosting subscription at any time — see our Cancellation Policy.

3. Qualifying Reasons

A refund request is considered genuine when it falls into one of the following categories:

  • check_circleA technical defect that prevents your portfolio from deploying or functioning correctly, which our support team was unable to resolve.
  • check_circleA duplicate or erroneous charge.
  • check_circleA template or hosting plan that is materially not as described.
  • check_circleExtended, unresolved downtime caused by Getfollio's infrastructure — not your own domain or DNS misconfiguration.
  • check_circleA purchased add-on or plan feature that was not delivered due to a fault on our side.

4. Reasons That Don't Qualify

The following are not eligible for a refund, even within the 15-day window:

  • cancelSimply changing your mind after purchase.
  • cancelHaving already substantially used or customized your portfolio.
  • cancelRequests made after the 15-day window has closed.
  • cancelIssues caused by your own domain registrar or DNS configuration.
  • cancelAccounts suspended for violating our Terms of Service.

5. How to Request a Refund

To request a refund:

  1. Email support@getfollio.com with the subject line "Refund Request".
  2. Include your order or invoice ID and the reason for your request.
  3. Our team reviews and responds within 2 business days.
  4. If approved, the refund is initiated within 5–7 business days to your original payment method.

6. Non-Refundable Items

The following are never eligible for a refund:

  • cancelPurchases older than 15 days.
  • cancelCustom design or development work already delivered under a Custom Services engagement.
  • cancelThird-party domain registration fees paid to your registrar.
  • cancelAny amount already refunded or charged back.

7. How Refunds Are Processed

Refunds are issued to your original payment method via Razorpay or Stripe, whichever processed the original charge. Bank processing times may vary.

Approving a hosting refund also cancels that hosting subscription. Approving a template refund revokes the license and removes the template from your library.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date above.

Questions about a refund?

Email us your order details and we'll review your request within 2 business days.

mailsupport@getfollio.com