Do I need to know how to code?
No. Getfollio templates require zero coding to deploy. Simply fill in your details, choose a template, and go live.
Frequently asked questions
Everything about buying a Getfollio template, deploying it, and running it on your own domain. Still stuck? Email support@getfollio.com.
Templates & licensing
Can I use the template on my own domain?
Yes. Choose Getfollio's Professional hosting plan, which handles custom domain setup automatically — point your DNS to us and your portfolio is live at yourname.com within minutes.
What exactly do I get when I buy a template?
You get a fully managed, live portfolio on Getfollio's enterprise infrastructure, an admin dashboard to manage and update your content without any coding, lifetime free template updates, and technical support whenever you need it. Customize your content, connect your domain, and we handle the rest.
Can I edit the template content?
Yes. You can fully customise your template content — your name, bio, portfolio pieces, links, and profile information — directly from your Getfollio dashboard. No coding required.
Can I use one template for multiple websites?
Each purchase is licensed for one website. If you need to deploy on multiple sites, please contact support@getfollio.com to discuss commercial licensing.
Can I download the source code?
No. Getfollio operates on an exclusive managed hosting model — your portfolio lives on Getfollio's infrastructure. There are no downloadable source files. This is how we guarantee Lighthouse 100 performance, enterprise security, and zero maintenance for every user.
What is the difference between Starter, Pro, and Agency licenses?
These are template usage licenses. Starter permits personal use only — it's for deploying your own portfolio. Pro and Agency licenses permit commercial use, meaning you can build and deploy portfolio websites for clients. Each license covers one live deployment.
Hosting & deployment
Can I host multiple websites?
Yes. Each hosting plan covers one website. You can add multiple plans at checkout — each runs as an independent yearly subscription.
What happens if a data centre goes down?
Traffic automatically reroutes to the next nearest city in milliseconds thanks to Cloudflare's Anycast network. Your site stays online.
Is hosting required to use a template?
Yes. Getfollio templates are designed to run exclusively on Getfollio's infrastructure, so we can guarantee the performance, security, and zero-maintenance experience that makes Getfollio unique. This also means you get enterprise-grade Cloudflare hosting at a fraction of what you'd pay elsewhere.
What is a Follio subdomain?
It's a free subdomain in the format yourname.getfollio.com, included with every Starter and Professional hosting plan.
How long does deployment take?
Your portfolio is typically live within a few minutes of completing your purchase.
Can I cancel my hosting plan?
Yes. Hosting subscriptions are independent and can be cancelled at any time. There is no long-term lock-in. If cancelled, your live portfolio will go offline but your template license is retained.
What happens to my portfolio if I don't renew hosting?
Your live portfolio will be taken offline when the subscription lapses. Your template license remains valid — renew your hosting plan at any time to bring it back online.
Payments & billing
What payment methods do you accept?
For Indian customers we accept cards, UPI, and Net Banking via Razorpay. International Stripe checkout is coming soon — international customers can currently switch to INR currency to pay via Razorpay.
Is my payment information safe?
Yes. All transactions use 256-bit SSL encryption. Getfollio never stores card details — everything is handled securely by Razorpay (India) or Stripe (international). Both processors are PCI-DSS Level 1 certified.
Will I be charged repeatedly for a template?
No. Templates are a one-time purchase. You will only see a recurring charge if you have an active hosting subscription.
Can I get a refund?
All template purchases are final once the template has been added to your library and made available for deployment. For exceptional circumstances, contact support@getfollio.com and our team will review your case.
Referrals
How do I find my referral link?
Log in and go to /referrals in your dashboard. Your unique referral link is displayed there, ready to copy or share.
When do I receive my ₹100 reward?
After your friend completes their first purchase, the ₹100 reward enters a 30-day hold period before it becomes available in your wallet.
Can I withdraw my referral earnings?
Yes, once your wallet balance reaches ₹1,000. Below that threshold, you can apply your balance as a discount on a future purchase.
Is there a limit to how many people I can refer?
No. You can refer as many people as you like and earn ₹100 for each successful referral.
Security & compliance
Is Getfollio GDPR compliant?
Yes. Getfollio complies with the General Data Protection Regulation for all users in the European Economic Area. You can request access, correction, or deletion of your data at any time by emailing support@getfollio.com.
Is my data safe with Getfollio?
Yes. Your account data lives in a physically isolated, dedicated database that is never shared with other users. Passwords are bcrypt-hashed, auth tokens are stored in secure HttpOnly cookies, and your live portfolio runs on Cloudflare's 500 Tbps DDoS-protected infrastructure.
How do I delete my account and data?
Email support@getfollio.com with the subject 'Data Deletion Request' from the address linked to your account. Include your name and email. We will confirm within 2 business days and complete the deletion within 30 days. See /data-deletion for the full policy.